Drive seamless order delivery and build lasting customer partnerships in a fast paced B2B environment.
Be the link between customer promise and operational excellence
Consortium Professional Recruitment are pleased to be working with our client to appoint an Order Fulfilment Coordinator into a pivotal customer focused role within their operations team. This is an opportunity to join a global market leader with a strong reputation for quality, service and innovation, while playing a hands on role in delivering an outstanding customer experience.
As an Order Fulfilment Coordinator, you will take ownership of the full order lifecycle, from contract scheduling and project progression through to successful delivery and invoicing. You will act as a trusted point of contact for customers, ensuring clarity, accuracy and responsiveness at every stage, while working collaboratively across supply chain, sales and logistics functions to keep commitments on track.
The Opportunity:
As an Order Fulfilment Coordinator you’ll play a key role in:
- Managing customer orders from award through to delivery and invoicing, ensuring accuracy, timely progression and clear system updates.
- Building strong, lasting relationships with assigned customers, acting as their primary contact and championing a proactive, solutions focused service culture.
- Overseeing merchant awarded projects, tracking milestones, maintaining contract compliance and communicating progress with transparency and confidence.
- Collaborating closely with Forecasting, Supply Chain, Warehouse and Logistics, Sales, Estimating, Quality and After Sales teams to ensure orders are delivered On Time and In Full.
- Identifying cross selling and up selling opportunities in partnership with sales colleagues, helping to bridge supply gaps and support sustainable revenue growth.
- Monitoring key performance indicators including response times, audit results and OTIF performance, using insight to drive continuous improvement.
- Your work will directly contribute to customer satisfaction, retention and growth, reinforcing operational excellence across the wider business.
- Fully office based role on a full time basis
We’re looking for someone who can bring:
- Proven experience in a fast paced customer service, order management or logistics role, ideally within a B2B environment.
- A solid understanding of end to end order fulfilment processes, with the confidence to manage multiple priorities and deadlines.
- Strong communication skills, both written and verbal, with the ability to explain complex information clearly and professionally to a wide range of stakeholders.
- High attention to detail and accuracy, particularly when managing data, documentation and system updates.
- Confidence using CRM and ERP systems such as Salesforce and SAP, alongside Microsoft Office tools including Excel and Outlook.
- A proactive, customer centric mindset with the resilience and problem solving ability to resolve queries and challenges positively.
- We welcome applications from individuals of all backgrounds and experiences. If you meet most of the criteria for this Order Fulfilment Coordinator role and are motivated to grow, we would encourage you to apply.
This exciting Order Fulfilment Coordinator opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you’re ready to take the next step in your career as an Order Fulfilment Coordinator, we’d love to hear from you. Please apply with your CV attached.
Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit consortiumrecruitment.co.uk