Customer Service Manager

Location Hull
Discipline: Commercial Management & Business Support
Job type: Permanent
Salary: £35,000 - £45,000
Contact name: Kirsty Taylor

Contact email: kirsty@cprec.co.uk
Contact phone: 01482 205808
Job ref: 690867
Published: 4 months ago
Expiry date: 15 Sep 2025 00:59
Startdate: ASAP
Customer Service Manager 
Are you a natural leader with a passion for exceptional service?
Join a trusted local insurance provider where your ideas are valued, your leadership will be felt, and your career can truly flourish.

Why you’ll love this role
  • Take ownership of a high-performing customer service & commercial team
  • Be part of a supportive, forward-thinking business with a strong local reputation
  • Competitive salary, great benefits, and ongoing professional development
  • Shape strategy and have a direct impact on business growth
What you’ll be doing

Working closely with the Head of Commercial, you’ll be the driving force behind your team’s success – leading, motivating, and ensuring every client receives an outstanding experience. You’ll:
  • Lead, coach, and inspire the commercial/customer service team
  • Oversee client assessments and deliver tailored insurance solutions
  • Drive sales, renewals, and service excellence
  • Maintain FCA compliance at all times
  • Support recruitment, onboarding, and training
  • Review performance, identify improvements, and streamline processes
What we’re looking for
  • Cert CII qualification or equivalent leadership experience in insurance
  • Proven success managing a service-driven team
  • Strong commercial acumen and the ability to build lasting client relationships
  • Confident communicator with excellent organisational skills
  • Proactive, resilient, and ready to inspire others
  • High attention to detail and a commitment to compliance
Desirable but not essential
  • Experience in commercial lines insurance
  • Knowledge of FCA regulations
  • Acturis software experience
  • Business or finance qualification

Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise.